Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

What triggers Ticket filters action?

Hi.
I would like my tickets to be closed when certain criteria is met which are set under Ticket filters.
I have Custom Form for Resolution and this option exists under "Rules Matching Criteria". So I set condition to when Resolution is Equal to "Hardware fault", and Action to Set Ticket Status > Closed.
When I am setting Resolution to "Hardware fault" when editing ticket and saving ticket, ticket status is not changing to Closed.
Additionally I set execution order to 1 and Stopped processing of any further rules. Target channel is Any. Rule is enabled.

How this should work in this scenario? Shall action be triggered as soon as I set resolution which meets the criteria, or there is some kind of cron job which runs periodically checking if any tickets meets criteria? 

Thanks.

Comments

  • Ticket filters are only consulted when creating tickets.
Sign In or Register to comment.