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What triggers Ticket filters action?
I would like my tickets to be closed when certain criteria is met which are set under Ticket filters.
I have Custom Form for Resolution and this option exists under "Rules Matching Criteria". So I set condition to when Resolution is Equal to "Hardware fault", and Action to Set Ticket Status > Closed.
When I am setting Resolution to "Hardware fault" when editing ticket and saving ticket, ticket status is not changing to Closed.
Additionally I set execution order to 1 and Stopped processing of any further rules. Target channel is Any. Rule is enabled.
How this should work in this scenario? Shall action be triggered as soon as I set resolution which meets the criteria, or there is some kind of cron job which runs periodically checking if any tickets meets criteria?