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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

view attached images

Vesion 1.10

If I put an image inside the text, or the user sends an email with the image inline in the text, it is shown inline. Fine.

If the image is an attachment, wheter the message is created by api, by agent, or by customer email, it is only shown as 
{paperclip} imagename as link, filesize, no image.
If I click on the link, the browser just offers to download it, not view it.

I'd like to se a preview, and be able to see it in full size,
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    No osTicket version.
    No mock up.
    No errors specified.
  • The version is clearly stated: Version 1:10

    The wish is clearly explained;,
    However, After writing this; I managed to edit the 
    ./include/staff/templates/thread-entry.tmpl.php
     to show the image, without any styling:

            <span class="attachment-info">
            <i class="icon-paperclip icon-flip-horizontal"></i>
            <a class="no-pjax truncate filename" href="<?php echo $A->file->getDownloadUrl();
                ?>" download="<?php echo Format::htmlchars($A->getFilename()); ?>"
                target="_blank"><?php echo Format::htmlchars($A->getFilename());
            ?></a><?php echo $size;?>
    <!-- My addition -->
            <?php $attachment_type=explode("/",$A->file->type,2);
            if ($attachment_type[0]=="image") {
            ?>
            <img src='<?php echo $A->file->getDownloadUrl(); ?>'>
            <?php
            }
            ?>
    <!-- End addition -->
            </span>




    There is no error message.
    3.png
    535 x 205 - 49K
  • I tried to attach a file to the previous entry, but I can't see it. I'll try again.
    3.png
    535 x 205 - 49K
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