Hi all,I couldn't immediately find a guide for upgrading, is there one available? I'm looking to upgrade from 1.8.1.2 to 1.10How easy/difficult is this to do, could someone kindly point me to a guide if there already is one?Many thanks!
Take a backup (files & database)Overwrite the files with the new onesLogin to the SCP as an Admin, follow the prompts. I recently upgraded an install from 1.7 to 1.10, took about half an hour for 100k tickets. The upgrade guide is here: http://osticket.com/wiki/Upgrade_and_migration
Also I have a number of "How to upgrade Version to Version" on tmib.net. Some are very out dated but if I remember correctly they go back to 1.6ST. The general how hasn't changed all that much though so you might want to read through one or some of them.http://www.tmib.net/upgrading-osticket-19x-current-110