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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Fetch IMAP stop working after few minutes

Hello,

I'm using OSticket 1.10 + Apache 2.4.2 + PHP 7.1.7
I configured IMAP on my exchange with Fetch all 1min.
I did some testing, and It's works for 5min then Fetch stop working and all email keep in waiting on mailbox.
If I come on settings table Email and save again configuration, so Fetch IMPA re-run, but same, only for few min.. ??

What can I do to fix this and understand where is located this block ?
thanks in advance !
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