Hi,I am looking to get some guidance on how can I cc the line manager/account manager automatically when only one particular help topic is choose.I know we can get account manager cced for every ticket raised automatically but in this case i just want an email to be cced to the line manager or account manager when the user chooses a particular help topic. Thanking you Prashu
Tickets (and Help Topics) do not have a CC field. I cannot think of anyway to do this with out editing the core source files.
You could write a plugin, listen for ticket close signals, check the topic on the ticket, send the email if it matches.
Thanks guys , I will try both and update in this forum.
can some one guide me which file should I edit and what I need to edit please?