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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Is it possible to fetch new tickets from a IMAP's subfolder?

There is option to move mail to a subfolder AFTER it has been fetched and a ticket is created.
But is it possible to fetch mails from subfolder(s) of IMAP tree?
(What I want to do next is to automatically assign agent based on subfolder name to which original mail was dragged in Outlook)


  • No, this is not a feature in osTicket at this time.  There are a few older posts that talk about how to alter the files to make it work though.  You would have to see ho much that portion of the code changed though.
  • Thank you ntozier,
    do you have links or search words of those old posts? I am interested to have a look at that code
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