osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Is it possible to fetch new tickets from a IMAP's subfolder?
There is option to move mail to a subfolder AFTER it has been fetched and a ticket is created.
But is it possible to fetch mails from subfolder(s) of IMAP tree?
(What I want to do next is to automatically assign agent based on subfolder name to which original mail was dragged in Outlook)