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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Closed tickets not Reopening

I upgraded from 1.9.14 to 1.10 yesterday.  After the upgrade, replies via email to closed tickets are not reopening the tickets.  The messages are being received by the system and are being added to the ticket, but the status does not change.  I have tried turning off reopen on reply and turning on again, and I have not seen a change.  I have also created new statuses to see if that would make a difference, but it has not.  

IIS 7.5
1.10 stable
php 5.6.30

Any assistance is appreciated.


  • Since you reviewed that thread then you already know the answer I would give you.

    see response by Sperrow which is the first reply.
  • Its already set to reopen on reply and has been for several years that we have used osticket.  I have also tried different statuses.
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