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User Reply is not recorded in the Ticket
I'm using SMTP server to send email to user, and my agents email is different for which I've also enabled POP/IMAP for retrieving the emails in OsTicket.
but the reply to tickets by user is not been recorded rather sent to the email from which it is sent ( I've not enabled fetching of emails from the smtp server).
What is the solution, is there a way that tickets reply to mail is different than from email in order for this to work.