Hello Lakmalv
sounds like what:
http://osticket.com/forum/discussion/comment/108460
BTW ... if i delete a value in my dropdown list, the tickets with the "old" value (deleted!) have NO value for the dropdown!
i have build a ajax solution for this issue ...
1.) when i typ the letters in a field, a selection field show the me the relevant results from a table in my db and take this value for a other field to save :-)
2.)if i deleted a value for the dropdown list table from my db table the old value still exists in my "old" tickets :-)
Best Regards
citrixraptor