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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Autoresponse not working from api


When I receive a new ticket from the api, the autoresponder mail is not sent. In the configuration this is enabled the autoresponder for the help topic, the department and in the general configuration. Where could I get the error?

osTicket v1.10 (901e5ea)
Software Web Apache/2.4.6 (CentOS) OpenSSL/1.0.1e-fips PHP/5.6.30
MySQL 5.6.35
PHP 5.6.30



  • How do you have email configured?

    Do tickets opened in the UI send emails?

    IS it possible that you typoed the email on the API call?
  • In the call to the API

    I had put autoreply=false. It change to true.

    It works now


  • Awesome!  :)

    I'll mark this as resovled and close it.  Please feel free to start a new thread if you have another question.
This discussion has been closed.