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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Export only pulling the top two tickets

I made some changes to my custom lists. The custom fields are now populating the columns in the CSV file, but now import is only pulling the top two rows.

Using the following:

Reporting plugin

osTicket Versionv1.10 (901e5ea) Up to date
Web Server SoftwareApache/2.4.17 (Win32) OpenSSL/1.0.2d PHP/5.6.23
MySQL Version10.1.13
PHP Version5.6.23


  • Managed to narrow it down to changing the custom field in the ticket details form from "choices" to "custom list"

    Changing it back to choices fixes the export issue, but we list that particular column in the CSV file.

  • Everything is working correctly now. No idea how or why.

    I changed everything back to its original state and this fixed export issue. I readded all of the choices in the form data and this fixed the missing column issue.

    I am not looking a gift horse in the mouth. Just going to buy a book on PHP and call it a day.

    This thread can be closed.

This discussion has been closed.