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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

error when open new ticket

Hello guys i need your help..

i have osticket installed


when i try to open / sign in to my osticket with "open new ticket" link or "sign in" link i got a problem
422 error unprocessable entity
I've spent 3 hours because of this problem, please help..


  • Please consult your Apache and PHP error logs and let us know what you have for real errors.  
  • I would also suggest upgrading PHP to 5.6 or 7.0

  • i tried the link in that log message, and it opened fine, however it appears you've modified the code dramatically from the original.. so, I would contact the theme provider, or your developer to correct it.
  • Hi guys thanks for your help..

    @ntozier try to find log server and didn't found anything..

    @blueyeguy  hnm upgrade from 5.6 to 7.0 .. let me think about it..

    @Grizly  thanks bro.. so i should try to contact custom theme developer.. thankyou very much..

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