how to calculate response time and in my osticket response time is coming zero for some department even they are active now.What should i do..please help me for this
This does not appear to be a Suggestion and Feedback. Moving thread to General Discussion.I would recommend the Reports Plugin by @[deleted] available at: http://software-mods.com/
ionut.cazacu I am facing the same issue also
They posted this 6 years ago... I do not think that they will come back and reply. Please start your own thread and add the details of your environment.