osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I'm currently using Autocron for mail fetching, but there are many times when I'm too busy to browse around (show activity on the site) to activate Autocron.
Tried to set up cronjob, but I just cannot get it to work. Note that mail and osTicket resides on the same host.
I have specified the right php and cron.php path, yet I still get a wacky fatal error "<b>Fatal Error:</b> Contact system administrator.hostname:api user$" when i run /usr/bin/php /path/to/cron.php
Can anyone help me with this?