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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Formatting text not quite working

We are running osTicket v1.10 

When I highlight some text and choose to format it - as on this ticket, it worked with the old version, but not with the new one.  It works on yours fine.

When looking at the html code, it shows the <span> </span> but does not put the highlighted text inside the code.

<span style="background-color: rgb(255, 255, 0);"></span>Vicks testingVicks testing

Can you resolve that so it works the same as this ticket?


  • Redactor is a third party JavaScript plugin that has since gone closed source.. we have seen a few weird bugs with it.
    Are you getting any errors in your JavaScript console?
  • Try making the changes in this pull request, clear your cache for the site, and try again.
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