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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

TICKETS NOT DISPLAYING ON THE AGENT TICKET DASHBOARD

Please I have an issue that requires an urgent attention. 

When clients create tickets, the details is not displaying on the agents ticket dashboard. (The Notification tells the numbers of tickets available e.g Open(4) My Tickets(2) Overdue (2) Closed, but the ticket details refused to display).

Also noticed that when I open the Emails > Templates, it's not displaying.

I am using osTicket V-1.10

Please I need help as quick as possible. Thanks

Comments

  • Display screenshot!
    ticket issue.PNG
    961 x 196 - 10K
  • Then the Agent does not have access to the department that the ticket is assigned to upon creation.
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