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How to send alert when ticket assigned through "Claim on Response"?
I want to set my system up so that when a ticket is assigned due to Claim on Response, an email is sent to let other agents know who has claimed the ticket.
At the moment I have a Support department and a Level 1 Support team. All agents are in both the department and the team, but no email is being sent.
Claim on Response is enabled
All team and department members have the Alerts checkbox checked on the relevant screens (Agents > Teams > Members / Agents > Departments > Access)
I am using version v1.10 (901e5ea) of osTickets
Any help would be appreciated