Hi guysIn this post LordGraves said that this matter was resolved in his caseI followed the steps he did and I changed not only the ticket detail form, but also other forms too Managed to narrow it down to changing the custom field in the ticket details form from "choices" to "custom list"In spite of this I have not been able to correct the problem. Someone can give me other suggestionsBelow are my environment configurationThank youServer InformationosTicket Version v1.10 (901e5ea) — Up to dateWeb Server Software Apache/2.4.2 (Win32) OpenSSL/1.0.1c PHP/5.4.4MySQL Version 5.7.16PHP Version 5.4.4PHP Extensionsgdlib Used for image manipulation and PDF printingimap Used for email fetchingxml XML APIxml-dom Used for HTML email processingjson Improves performance creating and processing JSONmbstring Highly recommended for non western european language contentphar Highly recommended for plugins and language packsintl Highly recommended for non western european language contentfileinfo Used to detect file types for uploadsAPCu Improves overall performanceZend Opcache Improves overall performancePHP Settingscgi.fix_pathinfo "1" is recommended if AJAX is not workingdate.timezone Europe/BerlinDatabase Information and UsageSchema ticketdb (localhost)Schema Signature 98ad7d550c26ac44340350912296e673Space Used 3047.93 MiBSpace for Attachments 2767.33 MiBTimezone SA Western Standard Time (Interpreted as America/Santo_Domingo)Installed Language PacksEnglish (United States) —en_US — include/i18n/en_USespañol (España) (Spanish (Spain)) —