Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

OSTICKET 1.10 when closing task it sticks on Loading screen

I have tried an installation in Ubuntu 14, and 16. everything works but when I go to close a task the screen just sticks on the loading screen. there are no errors in the apache logs. there are none in the osticket setup

if I refresh the screen and go back to the ticket the task is now closed

Comments

  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    No osTicket version.
    No environment details.
  • apologies
    Server Information
    osTicket Versionv1.10 (901e5ea) —  Up to date
    Web Server SoftwareApache/2.4.18 (Ubuntu)
    MySQL Version5.7.19
    PHP Version7.0.18-0ubuntu0.16.04.1
  • and on the other one that is running on Ubuntu 14 which I am going to eventually have to upgrade. these are both Virtual Machines. I am duplicating this on both servers. they are using separate mysql database
    Server Information
    osTicket Versionv1.10 (901e5ea) —  Up to date
    Web Server SoftwareApache/2.4.7 (Ubuntu)
    MySQL Version5.5.57
    PHP Version5.6.31-2+ubuntu14.04.1+deb.sury.org+1
  • Please see: 
    https://github.com/osTicket/osTicket/issues/3468

    You would want to add your information to the thread.
  • FYI... I have updated that ticket on Github with no response but I wanted to let everyone know I installed in a separate directory OS TICKET 1.10 RC3 and did not have a problem. I did this on my Ubuntu 14(PHP 5.6) and Ubuntu 16 (PHP7). RC3 works on both

    osTicket Version | v1.10-rc.3 (907ec36)  Upgrade— v1.10 is available
    Web Server Software | Apache/2.4.7 (Ubuntu)
    MySQL Version | 5.5.57
    PHP Version | 5.6.31-2+ubuntu14.04.1+deb.sury.org+1
    Server Information
    osTicket Versionv1.10-rc.3 (907ec36)  Upgrade— v1.10 is available
    Web Server SoftwareApache/2.4.18 (Ubuntu)
    MySQL Version5.7.19
    PHP Version7.0.18-0ubuntu0.16.04.1
Sign In or Register to comment.