osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Version 1.10 quesions - My Tickets tab and email settings
Hoping someone can help :)
We are having trouble working out what the trigger is for agents to see only their assigned tickets in the 'My Tickets' tab.
Currently, our agents are seeing all tickets that are not assigned to an individual.
How do we allocate the default department / SLA plan / Help topic for tickets that are received via email ?