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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to associate one form to one email template?

Hi guys

I created one customized form, but would like to know to create an e-mail template use the variables customized variables into mail e-mail templete.

How can i define one e-mail template to one help topic?



  • You don't.

    The email templates are event email templates.  They are called when something triggers the event. (examples: a new ticket is created, assigning a ticket, a new message is added to a ticket, etc.)

    You do not assign a template to a form or vice versa.
    You do not assign a template to a help topic.

    You can assign FORMS to HELP TOPICS.  Maybe thats what you mean?
  • I solved my problem here thanks
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