Hi,I've 1.10 rc2 installed.I would like to prevent a user from answering / reopening a ticket when this is closed.It's possible?thanks
You should upgrade. rc2 was buggy and insecure.Yes it is possible, but it would instead result in a new ticket.
When Can I do it?
Immediately?
is it complicated?
How to upgrade:http://tmib.net/upgrading-osticket-19x-current-110
thank but I was referring to prevent a user from answering / reopening a ticket when this is closed..Not updating
http://osticket.com/forum/discussion/comment/112129/#Comment_112129
thank you so much