osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Is it possible to include the original/last message below the signature?
We recently switched our support team to osTicket. Previously we used plain thunderbid for answering to support emails.
In thunderbird you can configure where the quoted text and signature should go. Until now we are used to have our signature above the original messages and below our reply.
Is there a way to do this in osTicket? I already tried to change the template for email answers/replies but it looks like that's the wrong place.