Apologies mate, I thought you were trying to add it to the email template.Possibly the easiest way is to add it to the ticket metadata at the header of the ticket view, ie, open /include/client/view.inc.phpFind . <tr> <th><?php echo __('Create Date');?>:</th> <td><?php echo Format:($ticket->getCreateDate()); ?></td> </tr>Add after: <tr> <th><?php echo __('Assigned to');?>:</th> <td><?php echo Format:($ticket->getAssignee());?></td> </tr>