i installed and used V1.7 RC5 and have been unable to get the email polling to work. i have almost give up and cannot see where i am going wrong.
my web hosting system dose not allow me to enter api key just call a script I.E /support/api/task/cron.php
i have used the script out of the setup folder (rcron) and updated the URL & api key renamed it cron and placed in a new directory called task in the api folder.
I have now changed to V1.7RC6 and still cannot get the polling to work and noticed that 2 of the test emails i sent that where in the ticket system have vanished although if i click the link that OSticket sent me back i can add notes to them still.
this isn't in listed within my tickets anymore
can someone please help me fix it?
i am still a little bit of a novice so step by step help would be appreciated .........
normally i get a message with an error when i haven't got if configured properly, if there a way of adding in the code on the cron.php failed to poll message on return or a success message ? i dont get any message to say either and nothing in the system logs to say there is an error or success
many thanks