When I want to create new ticket and submit "Open", the screen will display white page (Please find the attached 01.png file for your reference).
Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.A white page indicates a PHP error. Please check your logs.I cannot tell from your image what it is... If you are getting a white bar then you likely have an AJAX issue.No one here can assist you with out more information. Please see link above.
the error message is shown as below:
attached.
Before the issue, I just added a new help topic and create a new ticket form.
And the rest of the information?
Have tried to delete the new ticket form / all custom ticket form, but the issue is as same. I can provide the related log to checking, please let me know which log file is need?
Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.