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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

multiple tickets created in single email osticket v.9.12

Hi Team,

I have an issue , in my osticket application its creating multiple tickets for single email. If i refresh multiple times its fethcing the tickets from email and creating multiple tickets for each emails.

Every time i have to delete the duplicate tickets manually. its a big headache for me . Please help me to resolve this issue

Server Information

osTicket Version    v1.9.12 (19292ad) 
Web Server Software    Apache/2.4.7 (Ubuntu)
MySQL Version    5.5.57
PHP Version    5.5.9-1ubuntu4.22
OS - Ubuntu 14.04 server os

Please help me out to fix the issue .


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