I wish to edit the title of "Phone Number" field and add a "Skype Name" field.I also want to add "Allow SMS alerts" checkbox on the form.Also, if I do these customizations, will that hinder any future osTicket updates?
Go to admin -> Manage -> Forms -> Contact InformationThere you can add the fields you want.No that should not prevent you from upgrading in the future.
Thanks.I was doing that before but it didn't stick probably because I log in as an Admin and my own Administrator's profile does not contain those fields. The fields appear to be shown for non-admins.