[resolved] Can't edit a lot of information

cyberblitzx

I am trying to edit User and Organization information, I can confirm I have all of the admin settings inside osTickets as the one who set it up. And I can confirm I have sudo access to the machine hosting it. I am new to osTickets so any help would be great. I have attached a few screenshots of what i'm talking about.

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

No idea what you are talking about.

cyberblitzx

I apologize I thought I attached the images to my original post. I will attach them in subsequent posts .

This image is when I try to create a New Organization, the form fields can not be filled. 

cyberblitzx

Same thing when I try to create a new user.

ntozier

Go to Admin panel -> Manage -> Forms.  

Click through each Built in form and do the following:

for each field click on the config button.

click on the settings tab.

ensure that the proper permissions are set.

cyberblitzx

Here is my system information.

 

cyberblitzx

ntozier

Did you follow the steps I laid out?

cyberblitzx

Missed your comment while upload images trying now, thank you!

cyberblitzx

This worked perfectly and makes absolute sense. I had a feeling it was something simple I was missing, thank you so much.

ntozier

So did that fix your issue?

:)

cyberblitzx

Yes it did!

ntozier

Great!  I'll mark this as resolved and close it.  

If you have another issue please dont hesitate to start a new thread.