Our organization is using Google Apps for email and I have set up an SMTP relay to test out osTicket before we fully deploy it. The issue I've encountered is that emails from users to osTicket are extremely slow while emails from osTicket to users are very quick. It seems to me this is an issue with SMTP relay and email fetching.So, for example, when a user sends an email to create a ticket it takes 6min for the ticket to be created. And when a user replies to an existing ticket it takes apx. 3 minutes for the reply to come through. Meanwhile, when an agent writes something in an existing ticket it is propagated nearly instantaneously to the user's email box.Is there any way to speed this up?