osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
User won't receive automatic mail from osTicket
When a user has posted a new ticket, the user will see a short text on the next page that he received a message (e-mail) by osTicket with his ticket ID.
Admin and staff member of that department will receive the (new ticket) mail from the user.
But the user won't get any mail. behalve when a staff member or a admin makes the ticket with the users mail address (straightly send to the user).
All tickets are placed in the database and everyone (user, staff member and admin), will see the ticket.
What I did change from default settings;
Rranslated from english to dutch (downloaded duch language packed from internet)
Added search query to tickets database for staff members & admin
Added reports tab for admin
Autoresponders (users) (Global Setting) all of them are enabled
Alerts & notices (staff members & admin) all of them are enabled
Incoming Emails: For mail fetcher (POP/IMAP) to work you must set a cron job or simply enable auto-cron
(cron is not enabled, we don't fetch any mail, only outgoing is important)
NO - Enable POP/IMAP email fetch (Global setting which can be disabled at email level)
NO - Enable email piping (You pipe we accept policy)
YES - Strip quoted reply (depends on the tag below)
Default Email: Only applies to outgoing emails with no SMTP settings.
(is this rule right or a bug?)
Because SMTP settings are on!!
Outgoing Emails: [email]testmail@*.nl[/email] (EX01)
NO Allow spoofing (No Overwrite).
Default System Email: [email]testmail@*.nl[/email]
Default Alert Email: Use Default System Email (above)
Used to send out alerts and notices to staff.
System Admin Email Address: [email]systeembeheer@*.nl[/email]