Hi,I'm trying to customized an email template or notification when a ticket was created by a user, assigned to a agent, user or agent response, etc.My problem is I don't know the variable for timestamp. I just want a simple notification like when a user write a response on the ticket, the email he must received is something like;(timestamp) (name of the user)On Sep 26, 2017 @06 pm, User1 wrote:(message or response)Follow-up on thisHope that this make sense. Thanks.