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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Open Tickets only on office hours

Dear All,


it is possible to setting for user only can open ticket for particular time,
as sample on office hours (08:00 - 17:00).

if possible, can share how to do that,
or if time more than 17:00, so it not count overdue




Thanks

Comments

  • There are a couple things that you could do.

    1. alter your cron so it only runs (and collects emails) during the hours you want it to.
    2. write a small script [run by cron] that toggles ost_config -> isonline to 0. When you want the UI to not be available, and again back to 1 when you want it to be available again.  You would have course also want to edit the Admin panel -> Manage -> Pages -> Offline to say something more like "Oops you came by while we are closed...."
  • Hi Ntozier,


    Thanks for replay,


    will try using cron.

  • Very welcome.
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