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External Reporting via PHP
Hi, for basic monitoring i have written a bit of PHP that results in below, however i like to monitor the re-opened tickets as a way of monitoring the quality of the close. However we get a lot of people re-opening tickets to say thanks, which is great but it does mess up the stats. My question really is if there is a way to report a closed reason, for example we have a normal closed, but if we could have a "re-closed on thanks" option and then not to report on these?
Probably not possible but though I'd ask if anybody has any ideas?