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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Automatic emails

Hey there,
I have just finished installing osticket and changing emails around. However when I test a ticket I dont get a instant reply message or an update email.
If someone could help that would be great.


  • Go to Admin -panel - > Setting ->
    Scroll down to Alerts & Notices.
    Make sure that you have the proper notice enabled.

    Also I've noticed in 1.6ST that when I use the same system email address I don't get alerts properly.
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