I'm trying to replicate a facility I've been long used to in gnats, and I might be missing where this is configurable in OST. I've installed a fresh copy of OsTicket 1.10, and trying to find a way to add other statuses or states than just open/closed.I can add other statuses OK, but they must each be defined as "open" or closed.I'm wanting to add status/states like,- pending feedback (awaiting feedback from end user)- analysed (problem analysed, and awaiting further input)- on-hold (problem/issue held (ie. clock stopped) until another time)It could be that I'm just not into the right OST lingo as yet, any pointers appreciated..