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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Link customer login to a specific help topic


in my organization, we have dedicated help topics to big customer with various activities sites (thy can choose it in dedicated forms).
In the latest version, it's possible to use a specific url to point to a topic id, for example :

Is it possible to go further and to link a login to a help topic?
In my case, customer have to login in order to post a new ticket, and it will be really nice to redirect them directly to the right help topic with specific forms.



  • You'd have to modify the code for that. But it's possible.
  • Ok, thx for the answer, that's what i thought.
    If it's not too difficult and intrusive, why not...
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