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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Admin panel not loading

error msg from /var/log/httpd/error_log

[Thu Mar 21 11:29:39 2013] [error] [client] PHP Fatal error: require(): Cannot redeclare class sys in /var/www/dev/osticket/upload/include/mysql. php on line 19, referer:

mySQL version 5.?, PHP version 5.5, OS Oracle 11.2


  • Line 19 of /var/www/dev/osticket/upload/include/mysql.php reads as:

    Hmmm. 1.6ST doesn't call class.sys.php in /setup/install.php. (or at least not that I see.)

    Try commenting out line 19 and running the installation. You will probably have to remove the comments after the installation however. Let me know what that does.
  • Everything worked great, Thank you for all your help
  • Very welcome. :)
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