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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to migrate from 1.9.11 to 1.10 - can it be done


I would like to upgrade from 1.9.11 to 1.10.  The instructions, as I understood them, said the upgrade process can only be done from versions earlier than 1.6.

How would I migrate the data from 19.11 to 1.10? are there instructions somewhere?


  • Yes, it can be done easily. The 1.6 instructions are meant to indicate that you can upgrade from 1.6 -> 1.10 directly, however, it's better to do each one in turn really. 

    1.6 -> 1.7, then 1.7 -> 1.8, then 1.8 -> 1.9, then 1.9 -> 1.10.1

    You're already on the last step, so, just make a backup of data and files, then upgrade the files and visit the admin interface. 

    PHP: You'll need at least 5.6

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