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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

OSTicket truncated mail from Gmail

Hi,

we recently updated OSTicket to version 1.10 and, in the last few days, we noticed a problem about a ticket originated from a mail (Gmail) literally truncated after the insertion of a smile character. We also checked on the database and we found out that the email was also truncated there...

Here's an extraction from the "problematic" email:

Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

Buongiorno a tutti =F0=9F=98=8A              ---> this is the smile character from Gmail, after "Buongiorno a tutti" the ticket is truncated

Stiamo caricando la partita, gli scrivete voi?



It's a bug of the new OSTicket version, or the problem is another?


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