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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Export Tickets History

Hello everybody

Is it possible to export in a csv or to get a view in the dashboard with the history of all the ticket (with the state work in progress date, update date, comment date, closing date) for a KPI project involving the IT department? Also getting average claim time & other statistics

osTicket Versionv1.10.1 (9ae093d) —  Up to date
Web Server SoftwareApache/2.4.25 (Ubuntu)
MySQL Version5.7.20
PHP Version7.0.22-0ubuntu0.17.04.1

Comments

  • You mean like click on open (or closed) tickets and press export?
  • I mean something like the image file from a query on the database.

    Meybe it can be very usefull in the dashboard as statistics getting how many time pass between claim and the work in progress state of a ticket and for the closing time

    (sorry for my english)
    screenshot.PNG
    1149 x 246 - 23K
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