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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

"Print" button gives 500 error/wsod

I'm using v1.10.1 on PHP 5.6 with Apache.  My installation is new, I have only changed some CSS.  I have not changed any permissions and everything else appears to be working well

When trying to print a thread as either admin or client, the "print" button immediately returns a white screen of death.  There is no data in the "system logs" and I can't find any errors in my server logs either.  Can anyone suggest a solution?



  • Just to add I've tried switching back to default logos as per this issue on github but the problem persists.

  • a white screen indicates tht a php error is being thrown.  Please consult your PHP error logs
  • Thank you for your response.  I have contacted my host and it's all a bit weird because there just aren't the log entries that there should be for this kind of error.  Here's the error there is.  I have redacted my IP address and URL:

    [Wed Oct 25 11:56:33.336474 2017] [fcgid:warn] [pid 26925:tid
    140111016617728] (20014)Internal error (specific information not
    available): [client] mod_fcgid: ap_pass_brigade
    failed in handle_request_ipc function, referer: https://support.{domain}.com/scp/tickets.php
  • Here's the information about my installation.  I have already increased my memory limit to see if that was affecting the error logging but this is still the only record of the error.
  • edited October 2017
    Sorry, it didn't take the upload...
  • You should provide that error to your hosting provider.  As the error states "mod_fcgid: ap_pass_brigade 
    failed", which would be something that they control.
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