osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
UI Popup when there is an update to a ticket
Is there a way I can generate some sort of modal to pop up when there is an update to an existing open thread.
I.e. end user sends a mail, ticket is opened. Agent replies, then continues working. When the user replies, I need to somehow draw attention to the fact that the ticket has been updated. Either change line colour/bold or popup. Any suggestions?