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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Reduce SLA period below one hour

edited October 2017 in Mods and Customizations
Hi there, 

Is there any way I can reduce the support SLA before escalation - current minimum is one hour?
If I edit the DB entries for the SLA packages and put 0,5 / 0,2 to represent 20 minutes, 30 minutes - would this have any adverse effects? 

Many thanks,
Neil Skea


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