osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I have now had several tickets that cannot be found either in open or closed status. If I look in the database, I can see the missing tickets but I cannot see the ticket in osTicket even if I search on the ticket number. What could have happened to prevent me from seeing these tickets? If a ticket status is changed to resolved instead of closed, shouldn't it still be visible with the open tickets?