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Ticket filter using "Use Reply-To Email" doesn't change the name
I have a contact form on my website that sends out email as firstname.lastname@example.org.
These emails come to my OSTicket installation, where I use a ticket filter as follows:
- Filter Rules
- User/Email Address equals email@example.com
- Filter Actions
- Set Department to HelpDesk
- Use Reply-To Email
The filter works, but the outgoing emails go to webserver <firstname.lastname@example.org>
How can I change the webserver to the actual sender name? If that's nor possible, can I just filter out the "webserver"?
Thanks for helping out.