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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket filter using "Use Reply-To Email" doesn't change the name

I have a contact form on my website that sends out email as

These emails come to my OSTicket installation, where I use a ticket filter as follows:
- Filter Rules
- User/Email Address equals
- Filter Actions
- Set Department to HelpDesk
- Use Reply-To Email

The filter works, but the outgoing emails go to webserver <>

How can I change the webserver to the actual sender name? If that's nor possible, can I just filter out the "webserver"?

Thanks for helping out.


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