Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket filter using "Use Reply-To Email" doesn't change the name

I have a contact form on my website that sends out email as webserver@mydomain.com.

These emails come to my OSTicket installation, where I use a ticket filter as follows:
- Filter Rules
- User/Email Address equals webserver@mydomain.com
- Filter Actions
- Set Department to HelpDesk
- Use Reply-To Email

The filter works, but the outgoing emails go to webserver <reply-to@senderdomain.com>

How can I change the webserver to the actual sender name? If that's nor possible, can I just filter out the "webserver"?

Thanks for helping out.

Comments

Sign In or Register to comment.