osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Join tickets as an aswer of an existing ticket
Sometimes, when I recive a reply to a ticket by email, Osticket creates a new one.
I try to use Mergin-tickets.This plug-in just creates a relation between the old ticket and the new one but both tickets remains open.
What I need is join the new ticket as new post in the old ticket and remove the new one.
It's possible to do this? How?