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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Remote Cron not working

Hi there,
I've followed the instructions for the remote cron job in the Wiki but cannot get it working.
We are on 1and1 and are using to perform the cron job but we get either:

from /api/cron.php
cron.php only supports local cron calls - use http -> api/tasks/cron


from api/tasks/cron
URL not supported

Can anyone help please

An API key has been generated but have no idea what to do with it


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