osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
backup Osticket config, database and update to v1.10.1 - with IIS platform
we are updating our Osticket from v1.10. to v1.10.1 and are little afraid of this.
We have been working with v1.10 some time and it is important to have the configuration untouched (agents, permissions, rules, ...) and tickets database, so any tips, suggestions, step by step instructions are very welcome.
1. how to backup Osticket configuration if we use platform IIS ver. 8.5.9600
2. how to backup MySQL database 5.5?
3. how to update Osticket from v1.10 to v1.10.1 with the same platform IIS ver.8.5.9600, MySQL 5.5, PHP 5.6.31?
We haven't found any instructions for this when IIS platform is used.
Thank you in advance and I apologize for simple questions, since this is not my domain and I am just forwarding our IT guy's questions.