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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Offline mode shuts off agents as well

Hi Lads,

I'm using OST 1.10.1 and the wanted to switch to "Offline" mode for the user setup time period.
The user page nice went down to offline with predefined message.
When one of the agents wanted to log in via scp page, she received a "system is offline" message.
I can log in with my admin account.
Is it a known bug? Or a permission problem?

Thanks,
Laci

Comments

  • If you put the site into Maint Modes then only admins can log in... such as to run the upgrader.
  • So the behaviour is good, the feature wording is misleading:
    "If the status is changed to Offline, the client interface will be disabled. This does not however affect any normal Agent interaction with the Agent Panel."

    Hm? It suggests something different for me.

    L.
  • edited November 6

    @lbartal The Help Tip is just wrong.

    If you read the Offline banner at the top of the Staff Control Panel it says "System is set to offline mode - Client interface is disabled and ONLY admins can access staff control panel.". I will make a pull request to update the help tip that says "If the status is changed to Offline, the client interface will be disabled. This does not however affect any normal Agent interaction with the Agent Panel." to say "If the status is changed to Offline, the client interface will be disabled. Only admins can access staff control panel."

    Cheers.
  • @lbartal The pull request is here: https://github.com/osTicket/osTicket/pull/4050

    Thanks for the report! Cheers.
  • I thank you guys!
    Thanks
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